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Return/Cooling period

Consumers have a cooling-off period of 14 working days to return the product without giving any reason, starting on the day of delivery. The product can only be returned unused and in the original, undamaged packaging.

Do you want to return the entire order?
Items that have already been received must be returned to the return address below. DepoDog will return the entire purchase price, excluding the shipping costs already incurred. The shipping costs for returning are for your account.

Also when you return part of your order the shipping costs are for your account. The purchase price of the part of the order that you have returned will be refunded to you. In that case, shipping costs will not be refunded.

How to return?

We advise you to choose the PostNL parcel post when you return. For shipping a package up to 10 kg (with Track & Trace) you pay € 6.95 including VAT.

All cancellations, exchanges and returns must be made known to DepoDog in writing. Send us an e-mail. In this case, please include your full name and order number and the items you wish to cancel, exchange or return. To improve our customer service, we would appreciate it if you let us know the reason. You are, of course, compliant with the law on distance purchasing.

For the repayment of already paid amounts (in advance) we also need your bank account number. Customers from Belgium must also mention the IBAN and BIC / Swift number of their own bank.

Please note: the account number you specify for the reimbursement must be the same as the account number of which you made the payment to DepoDog. This i.v.m. possible fraud with refunds. Any amounts already paid will be refunded to you within a maximum of 14 days after return notification.

Return adres:

Siliciumweg 79
3812 SW Amersfoort

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